Contact Customer Service

Do I need an account before I can ship freight?

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Yes, you do need to open an account to ship with us. If you need assistance at any point in the process, call 1.866.FXF.4LTL.

How can I create a freight shipment?

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For U.S. freight shipments, you have two options:

• Generate a freight Bill of Lading online.
• Download a Bill of Lading, fill out the fields, and print it—or print a blank copy and complete it by hand.

To ship freight to Canada or Mexico, you can still create a Bill of Lading online. But you'll also need to provide a paper copy to your FedEx Freight driver when they come to pick up your shipment. And some destinations might also require other forms.

What's the right way to pack LTL freight?

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Shipping on pallets is the safest and most efficient approach. LTL freight ships alongside other shipments in shared trailer space, which helps keep costs down.

To get started, review our freight packaging guidelines. You'll find step-by-step instructions on preparing LTL shipments, including an overview of packaging materials commonly used for freight shipping.

What are my options for scheduling a freight pickup?

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• You can schedule a one-time pickup when you're creating your freight Bill of Lading online. If you're completing the Bill of Lading by hand, you can call FedEx Freight Customer Service at 1.866.FXF.4LTL or the local FedEx Freight service center to schedule a pickup.
• You can also schedule a one-time LTL freight pickup online as far as 10 business days in advance.
• Recurring pickups are ideal if you ship freight regularly.

I'm new to freight shipping. Where do I start?

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Start with Freight Shipping 101. You'll learn how to estimate your freight class, get rates, and pack shipments. You can also reference our freight glossary.

What is LTL (less-than-truckload) freight shipping?

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Shipments that are heavy (typically 150 lbs. or more) or are large enough to be palletized are generally classified as LTL freight. An LTL shipment uses only part of the space on a trailer or truck, so it's more cost-effective. With FedEx Freight, you can send LTL shipments within and between the U.S., Canada, and Mexico.

Check out Freight Shipping 101 for a solid overview of freight shipping.

What are the main freight shipping methods?

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1. LTL (less-than-truckload) freight. This service is for freight that doesn't require a full trailer.
2. FTL (full truckload) freight. This is a service for single shipments that occupy entire trucks.