Support for FedEx Freight Billing Online
Having issues with FedEx Freight Billing Online? Check out these resources to troubleshoot now. Still need support? Fill out the form below.
Please note this form is only for technical support related to FedEx Freight Billing Online. If you would like to dispute an invoice, please follow instructions here under "How to dispute an invoice or surcharge." To file a claim, please follow instructions on the claims site.
<META HTTP-EQUIV="Content-type" CONTENT="text/html; charset=UTF-8">
<link rel="stylesheet" href="/blocks/form/form.css">
<div class="form block">
<form class="embed-form"
action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8&orgId=00DfI00000Ng3jD"
method="POST">
<input type="hidden" name="orgid" value="00DfI00000Ng3jD">
<input type="hidden" name="retURL" value="https://www.fedexfreight.com/en-us/manage-account/billing/support/submission-confirmation">
<input type="hidden" name="supportsRedirect" value="true">
<div class="drop-down-wrapper field-wrapper">
<label for="00NQU000003PR49">Request Type *</label>
<select id="00NQU000003PR49" name="00NQU000003PR49" title="Request Type" required>
<option value="">--None--</option>
<option value="How to register an account for FedEx Freight Billing Online">How to register an account for FedEx Freight Billing Online</option>
<option value="How to dispute a charge">How to dispute a charge</option>
<option value="How to create a payment profile">How to create a payment profile</option>
<option value="How to edit/update a payment profile">How to edit/update a payment profile</option>
<option value="How to process a payment">How to process a payment</option>
<option value="How to setup autopay">How to setup autopay</option>
<option value="How to cancel a FedEx Freight Billing Online payment">How to cancel a FedEx Freight Billing Online payment</option>
<option value="How to edit/remove accounts">How to edit/remove accounts</option>
<option value="How to add/remove a user">How to add/remove a user</option>
<option value="How to view an invoice copy">How to view an invoice copy</option>
<option value="How to get an adjusted invoice on FedEx Freight Billing Online">How to get an adjusted invoice on FedEx Freight Billing Online</option>
<option value="How to create reporting/downloads">How to create reporting/downloads</option>
<option value="How to download custom documents">How to download custom documents</option>
<option value="How to change a FedEx Freight Billing Online administrator">How to change a FedEx Freight Billing Online administrator</option>
<option value="How to search FedEx Freight Billing Online">How to search FedEx Freight Billing Online</option>
<option value="How to unregister an account from FedEx Freight Billing Online">How to unregister an account from FedEx Freight Billing Online</option>
<option value="Technical Support">Technical Support</option>
</select>
<span class="down-arrow-icon"><svg><use href="#navigational_chevron_down_small"></use></svg></span>
</div>
<div class="text-wrapper field-wrapper">
<label for="name">Contact Name</label>
<input id="name" maxlength="255" name="name" size="20" type="text">
</div>
<div class="text-wrapper field-wrapper">
<label for="email">Contact Email *</label>
<input id="email" maxlength="80" name="email" size="20" type="text" required>
</div>
<div class="text-wrapper field-wrapper">
<label for="phone">Contact Phone</label>
<input id="phone" maxlength="255" name="phone" size="20" type="text">
</div>
<div class="text-wrapper field-wrapper">
<label for="00NQU000003PQz1">Customer Account Number *</label>
<input id="00NQU000003PQz1" name="00NQU000003PQz1" size="20" type="text" required>
</div>
<div class="text-wrapper field-wrapper">
<label for="00NQU000003PR18">Invoice Number</label>
<input id="00NQU000003PR18" maxlength="255" name="00NQU000003PR18" size="20" type="text">
</div>
<div class="text-wrapper field-wrapper">
<label for="00NQU000003PQyW">Describe Your Issue *</label>
<textarea id="00NQU000003PQyW" name="00NQU000003PQyW" rows="3" wrap="soft" required></textarea>
</div>
<select id="recordType" name="recordType" hidden>
<option value="012QU000001EJwt">FBO Support</option>
</select>
<select id="priority" name="priority" hidden>
<option value="Medium">Medium</option>
</select>
<select id="type" name="type" hidden>
<option value="FXF FBO Support">FXF FBO Support</option>
</select>
<select id="status" name="status" hidden>
<option value="New">New</option>
</select>
<div class="button-wrapper field-wrapper submit-wrapper">
<button type="submit" class="button">SUBMIT</button>
</div>
</form>
</div>