Dispute a FedEx Freight charge or invoice

false
Please complete and submit the form to get started.

See what billing issues you can dispute

#what-billing-issues-can-i-dispute

See what billing issues you can dispute

Find out what to expect once you submit your request

#what-can-i-expect-after-i-submit-my-request

Find out what to expect once you submit your request

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<link rel="stylesheet" href="/blocks/form/form.css">

<div class="form block">

<form class="ebs-form"

action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8&orgId=00DfI00000Ng3jD"

method="POST">

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<input type="hidden" name="retURL" value="https://www.fedexfreight.com/en-us/manage-account/dispute-charge/submission-confirmation">

<select id="recordType" name="recordType" hidden>

<option value="012QU000001EJwp">EBS</option>

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<input type="hidden" name="origin" value="Web">

<input type="hidden" name="status" value="New">

<input type="hidden" name="priority" value="Medium">

<input type="hidden" name="supportsRedirect" value="true">

<div class="text-wrapper field-wrapper">

<label for="company">Company:</label>

<input id="company" maxlength="80" name="company" size="20" type="text" >

</div>

<div class="text-wrapper field-wrapper">

<label for="name">Contact Name:</label>

<input id="name" maxlength="80" name="name" size="20" type="text" >

</div>

<div class="text-wrapper field-wrapper">

<label for="email">Email:</label>

<input id="email" maxlength="80" name="email" size="20" type="text" required>

</div>

<span id="emailError" style="color:red;font-size:12px;"></span>

<div class="text-wrapper field-wrapper">

<label for="phone">Phone:</label>

<input id="phone" maxlength="40" name="phone" size="20" type="text" required>

</div>

<span id="phoneError" style="color:red;font-size:12px;"></span>

<div class="text-wrapper field-wrapper">

<label for="00NQU000003PQuq">Account Number:</label>

<input id="00NQU000003PQuq" maxlength="255" name="00NQU000003PQuq" size="20" type="text" required>

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<div class="text-wrapper field-wrapper">

<label for="subject">Subject:</label>

<input id="subject" maxlength="80" name="subject" size="20" type="text" required>

</div>

<div class="text-wrapper field-wrapper">

<label for="00NQU000003PR2p">PRO Number:</label>

<input id="00NQU000003PR2p" maxlength="255" name="00NQU000003PR2p" size="20" type="text">

</div>

<div class="text-wrapper field-wrapper">

<label for="type">Type:</label>

<select id="type" name="type" required>

<option value="">--None--</option>

<option value="Account/Reference Edits Updates">Account/Reference Edits Updates</option>

<option value="Documentation Request">Documentation Request</option>

<option value="Guaranteed Shipment">Guaranteed Shipment</option>

<option value="Incorrect Debtor">Incorrect Debtor</option>

<option value="Incorrect Rate">Incorrect Rate</option>

<option value="Inspection Review">Inspection Review</option>

<option value="Other Invoicing">Other Invoicing</option>

<option value="Reweigh Review">Reweigh Review</option>

</select><span class="down-arrow-icon"><svg><use href="#navigational_chevron_down_small"></use></svg></span>

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<div class="text-wrapper field-wrapper">

<label for="subtype">Sub Type:</label>

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<option value="">--None--</option>

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<span class="down-arrow-icon"><svg><use href="#navigational_chevron_down_small"></use></svg></span>

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<label for="category">Category:</label>

<select id="category" name="00NQU000003PRVA" title="Category">

<option value="">--None--</option>

</select>

<span class="down-arrow-icon"><svg><use href="#navigational_chevron_down_small"></use></svg></span>

</div>

<div id="additionalCommentsDiv" class="text-wrapper field-wrapper" style="display:none;">

<label for="description">Additional Comments:</label>

<textarea name="description"></textarea>

</div>

<div id="preferredAccountDiv" class="text-wrapper field-wrapper" style="display:none;">

<label for="preferredAccountNumber">Preferred Account Number:</label>

<input type="text" id="preferredAccountNumber" name="00NQU000003PR3E" maxlength="50">

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<div id="otherSurchargeAccessorialDiv" class="text-wrapper field-wrapper" style="display:none;">

<label for="otherSurchargeAccessorial">Other Surcharge/Accessorial Type:</label>

<input type="text" id="otherSurchargeAccessorial" name="00NQU000003PR2e" maxlength="50">

</div>

<div id="otherSurchargeDiv" class="text-wrapper field-wrapper" style="display:none;">

<label for="otherSurchargeText">Other Surcharges:</label>

<input type="text" id="otherSurchargeText" name="00NQU000003PR2f">

</div>

<div id="rateValidityDiv" class="text-wrapper field-wrapper" style="display:none;">

<label for="rateValidity">Rate or Validity:</label>

<select id="rateValidity" name="00NQU000003PR3e">

<option value="">--None--</option>

<option value="Rate">Rate</option>

<option value="Validity">Validity</option>

</select>

</div>

<div id="conditionalError" style="color:red;font-weight:bold;margin-top:5px;"></div>

<div class="button-wrapper field-wrapper submit-wrapper">

<button type="submit" class="button">SUBMIT</button>

</div>

</form>

</div>

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What billing issues can I dispute?

false

Use the online form to request a review from the FedEx Freight team for the following issues:

  • Incorrect rate: Charges that don’t look right (e.g., rate, discount, fuel surcharge)
  • Incorrect debtor: An invoice billed to the wrong party
  • Reweigh review: A shipment was reweighed and the invoiced weight is in question
  • Guaranteed shipment: For shipments involving a requested guaranteed surcharge
  • Inspection review: Used when disputing a shipment inspection
  • Account/reference edits: For example, updates to your address, company name, or reference edit(s)
  • Documentation request: Documents you need to substantiate a charge (e.g., delivery receipt, Bill of Lading)
  • Other invoicing: Any other concern not listed above

What can I expect after I submit my request?

false
  1. Your request is routed to the appropriate FedEx Freight support team.
  2. They open a case and you get an automated email with your case number.
  3. The support team reviews your request.
  4. Once they’re finished, you receive your case resolution via email.
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