FedEx Freight Direct

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FedEx Freight Direct delivery

#fedex-freight-direct-delivery

FedEx Freight Direct returns

#fedex-freight-direct-returns

FedEx Freight Direct support

#fedex-freight-direct-support

Services agreement

#services-agreement

Terms and conditions

#terms-and-conditions

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FedEx Freight offers residential and business LTL freight delivery. Take the next step in great service with FedEx Freight Direct.

Is a growing family upgrading their backyard oasis? Does a business need new office furniture? FedEx Freight Direct can help by offering an experience you and your​ customers need; big and bulky shipments right to the door – or even through the door!

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FedEx Freight Direct delivery

Delight your customers with total convenience1

  • Flexible morning and evening 2-hour delivery windows

  • Order visibility

  • Regular notifications via text2 or email

    • Day of scheduling
    • Day of delivery
    • 30 minutes prior to arrival
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Your customers can choose from multiple service levels1

  • Basic: delivery to the ground level (front or back door) or to the garage without an appointment3 (no signature required)
  • Basic by appointment: delivery to the ground level (front or back door) or to the garage with an appointment3
  • Standard: to the first ground-level room in the home or business with an appointment3
  • Premium: those requiring a two-person delivery, and/or placement in room of choice with an appointment3 (with the options of packaging removal4)
  • Customer pickup at a FedEx Freight service center
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Ship nationwide

  • FedEx Freight Direct Basic, Basic by Appointment, and Standard reach nearly 100% of the population of the United States and Premium reaches 90% of the population of the United States.

    View available FedEx Freight Direct delivery and returns designation ZIP code coverage.

Ship to and from Canada

  • FedEx Freight Direct now provides service from the United States to Canada. Service from Canada to the U.S. and intra-Canada service is also available.

    Learn more about FedEx Freight Direct in Canada
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FedEx Freight Direct Returns

Return big and bulky products with ease

Was the wrong item received by the customer? Or did they simply change their mind? Either way, it’s not a problem. With FedEx Freight Direct Returns, we can help make returns for items over 150 lbs. simple and transparent for both you and your customers.

  • Flexible evening 2-hour pickup windows

  • Paperless pickups

  • Regular notifications via email

    • Day of scheduling
    • Day of pickup
    • 30 minutes prior to arrival
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Your customers can choose from multiple service levels

  • Basic Pickup: from the ground level (front or back door) or from the garage without an appointment3
  • Basic by Appointment Pickup: from the ground level (front or back door) or from the garage with an appointment3
  • Standard Pickup: from the first ground-level room in the home or business with an appointment3
  • Customer drop off at FedEx Freight service center

Returns nationwide

  • FedEx Freight Direct Basic Pickup, Basic by Appointment Pickup, and Standard Pickup reach nearly 100% of the population of the United States.
View available FedEx Freight Direct delivery and returns designation ZIP code coverage.
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FedEx Freight Direct Support

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margin-top: 0px; margin-bottom: 10px; color: rgb(51, 51, 51); font-family: FedExSans, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: -0.1px; text-align: start; text-indent: 0px; text-transform: none; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\\\"\\u003E\\u003Cli style=\\\"box-sizing: border-box;\\\"\\u003E\\u003Cspan style=\\\"color: rgb(51, 51, 51);\\\"\\u003E\\u003Cspan style=\\\"color: rgb(51, 51, 51);\\\"\\u003EExisting FedEx Freight Direct account support: If you have any questions concerning your existing FedEx Freight Direct account or shipment, please contact your FedEx Freight account executive or Customer Service at 1.866.393.4585.\\u003Cbr\\u003E\\u003Cbr\\u003E\\u003C\/span\\u003E\\u003C\/span\\u003E\\u003C\/li\\u003E\\u003Cli style=\\\"box-sizing: border-box;\\\"\\u003E\\u003Cspan style=\\\"color: rgb(51, 51, 51);\\\"\\u003E\\u003Cspan style=\\\"color: rgb(51, 51, 51);\\\"\\u003ENew FedEx Freight Direct account support: If you would like to set up a new FedEx Freight Direct account, you can contact your FedEx Freight account executive, or if you don\u2019t have a FedEx Freight account executive, please fill out the form below and one of our FedEx Freight Direct experts will contact you within 48 hours*. (*During regular Monday-Friday business hours. Response time might be delayed during holidays.)\\u003C\/span\\u003E\\u003C\/span\\u003E\\u003C\/li\\u003E\\u003C\/ul\\u003E\\u003Cul style=\\\"box-sizing: border-box; margin-top: 0px; margin-bottom: 10px; color: rgb(51, 51, 51); font-family: FedExSans, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: -0.1px; text-align: start; text-indent: 0px; text-transform: none; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\\\"\\u003E\\u003Cli style=\\\"box-sizing: border-box;\\\"\\u003E\\u003Cspan style=\\\"color: rgb(51, 51, 51);\\\"\\u003E\\u003Cstrong style=\\\"box-sizing: border-box; font-weight: bolder;\\\"\\u003E\\u003Cspan style=\\\"color: rgb(51, 51, 51);\\\"\\u003ETracking Support:\\u003C\/span\\u003E\\u003C\/strong\\u003E\\u003Cspan style=\\\"color: rgb(51, 51, 51);\\\"\\u003E \\u003C\/span\\u003E\\u003Ca href=\\\"\/fedextrack\/\\\" title=\\\"\\\"\\u003E\\u003Cspan style=\\\"color: rgb(51, 51, 51);\\\"\\u003EClick here\\u003C\/span\\u003E\\u003C\/a\\u003E\\u003Cspan style=\\\"color: rgb(51, 51, 51);\\\"\\u003E\\u0026nbsp; to track your FedEx Freight Direct shipment.\\u003C\/span\\u003E\\u003C\/span\\u003E\\u003C\/li\\u003E\\u003C\/ul\\u003E\",\"visible\":true,\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"aueComponentId\":\"plain-text\",\"colspan\":\"12\",\"fd:path\":\"\/content\/fedexfreight\/us\/en\/services\/freight-direct\/jcr:content\/root\/layout_section_47113\/form\/plain_text\"},\"richText\":true,\":type\":\"core\/fd\/components\/form\/text\/v1\/text\"},\"text_input\":{\"id\":\"textinput-33a5946c97\",\"fieldType\":\"text-input\",\"name\":\"full_name\",\"visible\":true,\"type\":\"string\",\"required\":true,\"enabled\":true,\"constraintMessages\":{\"required\":\"Please enter your full name.\"},\"label\":{\"value\":\"Full name\"},\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"aueComponentId\":\"text-input\",\"colspan\":\"12\",\"fd:path\":\"\/content\/fedexfreight\/us\/en\/services\/freight-direct\/jcr:content\/root\/layout_section_47113\/form\/text_input\"},\":type\":\"core\/fd\/components\/form\/textinput\/v1\/textinput\"},\"text_input_499191237\":{\"id\":\"textinput-f2ea4d670b\",\"fieldType\":\"text-input\",\"name\":\"mail\",\"visible\":true,\"type\":\"string\",\"required\":true,\"enabled\":true,\"constraintMessages\":{\"required\":\"Please enter your email address.\",\"pattern\":\"Please enter a vaild email address (ex: joe@mail.com)\"},\"pattern\":\"^[A-Za-z0-9._%+\\\\-]+@[A-Za-z0-9.\\\\-]+\\\\.[A-Za-z]{2,}$\",\"label\":{\"value\":\"Email\"},\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"aueComponentId\":\"text-input\",\"colspan\":\"12\",\"fd:path\":\"\/content\/fedexfreight\/us\/en\/services\/freight-direct\/jcr:content\/root\/layout_section_47113\/form\/text_input_499191237\"},\":type\":\"core\/fd\/components\/form\/textinput\/v1\/textinput\"},\"text_input_67591197\":{\"id\":\"textinput-e5b8f061d0\",\"fieldType\":\"text-input\",\"name\":\"phone\",\"visible\":true,\"type\":\"string\",\"required\":true,\"enabled\":true,\"constraintMessages\":{\"required\":\"Please enter your phone number.\",\"pattern\":\"Please enter a valid telephone number\"},\"maxLength\":10,\"pattern\":\"^(?:\\\\D*\\\\d){10}\\\\D*$\",\"label\":{\"value\":\"Phone 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title.\"},\"label\":{\"value\":\"Title\"},\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"aueComponentId\":\"text-input\",\"colspan\":\"12\",\"fd:path\":\"\/content\/fedexfreight\/us\/en\/services\/freight-direct\/jcr:content\/root\/layout_section_47113\/form\/text_input_523970659\"},\":type\":\"core\/fd\/components\/form\/textinput\/v1\/textinput\"},\"text_input_523970659_1012696057\":{\"id\":\"textinput-7e62957bb0\",\"fieldType\":\"text-input\",\"name\":\"zip_code\",\"visible\":true,\"type\":\"string\",\"required\":true,\"enabled\":true,\"constraintMessages\":{\"required\":\"Please enter your company\\u0027s zip code.\",\"pattern\":\"Field not filled in expected format.\"},\"pattern\":\"^\\\\d{5}$\",\"label\":{\"visible\":true,\"value\":\"Origin zip code\"},\"events\":{\"custom:setProperty\":[\"$event.payload\"]},\"properties\":{\"aueComponentId\":\"text-input\",\"colspan\":\"12\",\"fd:path\":\"\/content\/fedexfreight\/us\/en\/services\/freight-direct\/jcr:content\/root\/layout_section_47113\/form\/text_input_523970659_1012696057\"},\":type\":\"core\/fd\/components\/form\/textinput\/v1\/textinput\"},\"text_input_523970659_847325802\":{\"id\":\"textinput-ee8374d9a5\",\"fieldType\":\"text-input\",\"name\":\"account_number\",\"visible\":true,\"type\":\"string\",\"required\":true,\"enabled\":true,\"constraintMessages\":{\"required\":\"Please enter your Fedex account number.\"},\"label\":{\"value\":\"Account 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View available FedEx Freight Direct delivery and returns designation ZIP code coverage.
false

1FedEx Freight Direct doesn’t handle installations, haul-aways, or individual packages over 300 pounds. Other restrictions may apply. Assembled or pre-built furniture requires prior written approval from FedEx Freight before tendering for FedEx Freight Direct services.

2Recipients must opt-in to receive text message notifications.

3FedEx Freight Direct Basic, Basic by Appointment, Standard, Basic Pickup, Basic by Appointment Pickup, Standard Pickup, and Premium do not handle pallets over 2,000 pounds.

4Package removal to be requested by the end customer by providing consent at time of delivery.

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Services agreement

The following delivery services are available for FedEx Freight Direct.
1. Pickup at FedEx Freight Service Center
a. Service center customer pickup will include scheduled customer pickup at the FedEx Freight service centers at specified locations.
b. Line haul transportation must be provided by Carrier to the service center.
c. Service center customer pickup times will be Monday thru Friday from 8 a.m. until local close of business (varies by location), based on service center discretion.
d. Service centers will load the item(s), and the Customer will be responsible for the transportation and security of the item(s).
2. FedEx Freight Direct Basic
a. FedEx Freight Direct Basic will include no appointment delivery of item(s) to (i) the front door, back door, garage, or patio; or (ii) curbside, if specified in consignee’s delivery instructions to the extent such delivery can be safely accomplished.
b. Delivery inside the building will require an upgrade to FedEx Freight Direct Standard or Premium.
c. FedEx Freight Direct Basic will not include debris removal, inside delivery, any floor above or below ground level (beyond one flight of outdoor stairs), or installation.
d. FedEx Freight Direct Basic may be provided by third-party vendors selected by FedEx Freight.
e. Shipments may be released without obtaining a signature. If a signature is required, select FedEx Freight Direct Basic by Appointment.
3. FedEx Freight Direct Basic by Appointment
a. FedEx Freight Direct Basic by Appointment will include appointment delivery of item(s) to (i) front door, back door, garage, or patio; or (ii) curbside, as specified in consignee’s delivery instructions to the extent such delivery can be safely accomplished.
b. Delivery inside the building will require an upgrade to FedEx Freight Direct Standard or Premium.
c. FedEx Freight Direct Basic by Appointment will not include debris removal, inside delivery, any floor above or below ground level (beyond one flight of outdoor stairs), or installation.
d. FedEx Freight Direct Basic by Appointment may be provided by third-party vendors selected by FedEx Freight.
e. In the event of a missed appointment by the consignee, FedEx Freight will leave a door tag at the entrance with instructions on how to reschedule delivery. Additional charges may apply.
4. FedEx Freight Direct Standard
a. FedEx Freight Direct Standard will include delivery of item(s) to (i) the first available living space of the building; (ii) the backyard, garage, or patio; or (iii) curbside, as specified in consignee’s delivery instructions to the extent such delivery can be safely accomplished.
b. Delivery inside the building to a room or area that requires traversing indoor stairs will require an upgrade to FedEx Freight Direct Premium.
c. FedEx Freight Direct Standard includes delivery to ground level only and does not include access to any floor above or below ground level or installation. Pallet removal is available upon request.
d. FedEx Freight Direct Standard may be provided by third-party vendors selected by FedEx Freight.
e. In the event of a missed appointment by the consignee, FedEx Freight will leave a door tag at the entrance with instructions on how to reschedule delivery. Additional charges may apply.
5. FedEx Freight Direct Premium
a. FedEx Freight Direct Premium will include (i) item(s) delivered into the building to the room of choice of the consignee to the extent such delivery can be safely accomplished and (ii) debris removal upon request. Debris removal will include 30 minutes of labor. Over 30 minutes of labor will incur FXF 100 Series Rules Tariff hourly labor charges.
b. FedEx Freight Direct Premium will not include any floor above or below ground level beyond two flights of outdoor or indoor stairs.
c. If Carrier or its vendor fails to provide selected FedEx Freight Direct Premium service, Carrier will either 1) return to the consignee location and complete FedEx Freight Direct Premium service; or 2) reduce Shipper or Payor charges to FedEx Freight Direct appropriate level of service excluding Basic.
d. FedEx Freight Direct Premium may be provided by third-party vendors selected by FedEx Freight.
e. In the event of a missed appointment by the consignee, FedEx Freight will leave a door tag at the entrance with instructions on how to reschedule delivery. Additional charges may apply.
6. FedEx Freight Direct Returns Basic Pickup
a. FedEx Freight Direct Returns Basic Pickup will include a no appointment pickup of item(s) from (i) the front door, back door, garage, or patio; or (ii) curbside, if specified in shipper’s pickup instructions to the extent such pickup can be safely accomplished.
b. Pickup inside the building will require an upgrade to FedEx Freight Direct Returns Standard Pickup.
c. FedEx Freight Direct Returns Basic Pickup will not include debris removal, repackaging, inside pickup, any floor above or below ground level (beyond one flight of outdoor stairs), or installation.
d. FedEx Freight Direct Returns Basic Pickup may be provided by third-party vendors selected by FedEx Freight.
e. Shipments may be picked up without obtaining a signature. If a signature is required, select FedEx Freight Direct Returns Basic by Appointment Pickup or FedEx Freight Direct Returns Standard Pickup.
7. FedEx Freight Direct Returns Basic by Appointment Pickup
a. FedEx Freight Direct Returns Basic by Appointment Pickup will include an appointment pickup of item(s) from (i) front door, back door, garage, or patio; or (ii) curbside, as specified in shipper’s pickup instructions to the extent such pickup can be safely accomplished.
b. Pickup inside the building will require an upgrade to FedEx Freight Direct Returns Standard Pickup.
c. FedEx Freight Direct Returns Basic by Appointment Pickup will not include debris removal, repackaging, inside pickup, any floor above or below ground level (beyond one flight of outdoor stairs), or installation.
d. FedEx Freight Direct Returns Basic by Appointment Pickup may be provided by third-party vendors selected by FedEx Freight.
e. In the event of a missed appointment by the return sender, FedEx Freight will leave a door tag at the entrance with instructions on how to reschedule pickup. Additional charges may apply.
8.  FedEx Freight Direct Returns Standard Pickup
a. FedEx Freight Direct Returns Standard Pickup will include an appointment pickup of item(s) from (i) the first available living space of the building; (ii) the backyard, garage, or patio; or (iii) curbside, as specified in shipper’s pickup instructions to the extent such pickup can be safely accomplished.
b. FedEx Freight Direct Returns Standard Pickup will not include traversing indoor stairs.
c. FedEx Freight Direct Returns Standard Pickup will not include repackaging, or pickup from any floor above or below ground level (beyond one flight of outdoor stairs), or installation.
d. FedEx Freight Direct Returns Standard Pickup may be provided by third-party vendors selected by FedEx Freight.
e. In the event of a missed appointment by the return sender, FedEx Freight will leave a door tag at the entrance with instructions on how to reschedule pickup. Additional charges may apply.
9. Services Upgrade Requests
The Shipper or Payor may request an upgrade to FedEx Freight Direct Premium service prior to a shipment going out for delivery. The Shipper or Payor must approve all such requests in writing to the Carrier or the upgrade request will not be honored by Carrier. If the upgrade is approved by the Shipper or Payor, applicable charges for FedEx Freight Direct Premium service will apply to and be paid by the Shipper or Payor.
10. FedEx Freight Direct Canada
a. FedEx Freight Direct Basic and Basic by Appointment services will be available in select postal codes in Canada. The list of available Canadian postal codes for Freight Direct can be found at https://www.fedexfreight.com/en-ca/services/freight-direct.html
b. FedEx Freight Direct Basic and Basic Pickup in Canada will include no appointment delivery and return of item(s) to/ from ground level front door, driveway, dock, curbside or garage threshold, without a signature, as specified in consignee’s delivery instructions to the extent such delivery can be safely accomplished.
c. FedEx Freight Direct Basic by Appointment and Basic by Appointment Pickup in Canada will include appointment delivery and return of item(s) to/ from ground level front door, driveway, dock, curbside, or garage threshold, as specified in consignee’s delivery instructions to the extent such delivery can be safely accomplished.
d. For more details on Terms and Conditions for the Canadian service, visit https://www.fedexfreight.com/en-ca/services/freight-direct.html
11. Rates
In addition to applicable linehaul charges, the following surcharge rates will apply:
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12. Size and Weight Limits

The following restrictions will apply:

a. FedEx Freight Direct Basic, FedEx Freight Direct Basic by Appointment, FedEx Freight Direct Returns Basic Pickup, and FedEx Freight Direct Returns Basic by Appointment Pickup

  • Maximum weight per handling unit/pallet:  2000 lbs.**
  • Maximum dimensions per piece: 80 x 60 inches**
  • Maximum height per piece: 75 inches

b. FedEx Freight Direct Standard and FedEx Freight Direct Returns Standard Pickup

  • Maximum weight per piece: 150 lbs.*
  • Maximum dimensions per piece: 80 x 60 inches**
  • Maximum height per piece: 75 inches
  • Maximum weight per handling unit/pallet:  2000 lbs.**
*For any FedEx Freight Direct Standard shipment where pieces exceed 150 lbs., the service selection will be upgraded to FedEx Freight Direct Premium with applicable charges to apply.

c. FedEx Freight Direct Premium

  • Maximum weight per piece: 300 lbs. **
  • Maximum dimensions per piece: 80 x 60 inches**
  • Maximum height per piece: 75 inches
  • Maximum weight per handling unit/pallet:  2000 lbs.**

    ** Shipments exceeding the specified limits require prior written approval from Carrier before acceptance, are at Carrier's sole discretion and may require an upgrade in service and/or an additional charge.
13. Destination Zip Codes
For FedEx Freight Direct Basic, FedEx Freight Direct Basic by Appointment, and FedEx Freight Direct Standard delivery and return services in the US, shipments can originate from anywhere in the United States and be destined to a Consignee throughout the United States based on FedEx Freight coverage. For FedEx Freight Direct Premium delivery and return services, shipments can originate from anywhere in the United States and be destined to a Consignee within an available zip code as identified at http://www.fedexfreight.com/en-us/services/freight-direct.html
For FedEx Freight Direct Basic and Basic by Appointment delivery and return services in Canada, the list of available Canadian postal codes can be found at http://www.fedexfreight.com/en-ca/services/freight-direct.html
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Terms and conditions

14. Liability
Carrier’s liability to a shipment during transportation shall be pursuant to Item 420 in the FedEx Freight 100 Series Rules Tariff.  Further, the following provisions shall apply to Carrier’s liability for FedEx Freight Direct service:
a. Carrier’s liability for damage to product during set up will be the same as Carrier’s liability for loss, damage, or delay during shipment.
b. Carrier’s liability for failure to provide a FedEx Freight Direct service will be limited to the documented charges paid to Shipper by the consignee/Return Sender or other party for the contracted FedEx Freight Direct service. Except as otherwise specifically provided in the FXF 100 Series Rules Tariff solely with respect to money back guaranteed services (if applicable), Carrier shall not be liable for any damages, direct, indirect, or consequential, which are the result of delays in delivery.
c. Carrier shall have no liability for loss or damage to a FedEx Freight Direct Basic shipment after Carrier has delivered the shipment.
15. Claims
Any claim for loss, damage or delay from a Consignee/Return Sender must be made to the Shipper. Shipper should direct all Consignees/Return Senders to contact Shipper in the event of a claim. Carrier will not honor claims from a Consignee/Return Sender.
16. Restrictions
a. All FedEx Freight Direct Standard, FedEx Freight Premium shipments must be shipped via FedEx Freight® Priority service.
b. In addition to and without limiting the terms of the FXF 100 Series Rules Tariff, the FedEx Freight Direct Basic, FedEx Freight Direct Returns Basic Pickup, FedEx Freight Direct Returns Basic by Appointment Pickup and FedEx Freight Direct Returns Standard Pickup services excludes shipments containing “hazardous materials,” as the term is used and defined in the Hazardous Material Transportation Act, 49 U.S.C. § 5101, et seq. Notwithstanding, Shipments of Limited Quantities not requiring hazardous materials shipping papers are permissible when properly tendered.
c. Waste or garbage for disposal, including, but not limited to hazardous waste, household waste, industrial garbage, used medical equipment and medical waste are prohibited from FedEx Freight Direct services, including, but not limited to, Returns Services.
d. Collect on Delivery shipments are prohibited from FedEx Freight Direct services.
e. All articles listed as Prohibited or Restricted Articles in Item 780 of the FXF 100 Series Rules Tariff then in effect are prohibited from FedEx Freight Direct services.
f. Delivery and pickups may be altered if the driver cannot safely deliver or pickup a shipment due to circumstances such as, and including without limitation, steep incline and decline, gravel, dirt driveway, and entryway.
g. All shipments over 80 x 60 inches in dimension and/or 2,000 lbs. are prohibited without prior written approval from Carrier at its sole discretion.
17. Consignee Information
a. In addition to the Consignee delivery address, Shipper agrees to provide to Carrier contact information for the Consignee including a mobile phone number and/or email address.
b. By providing this information to Carrier, Shipper acknowledges that Carrier will contact the Consignee regarding the requested FedEx Freight Direct shipment/services.
c. Shipper agrees to comply with all applicable laws and regulations in collecting this information from the Consignee and providing it to Carrier.
18. FedEx Freight Direct Returns
a. Once delivery has been completed by Carrier, if a Consignee desires to return a shipment for any reason, it shall be Shipper’s responsibility to address any such return shipment request.
b. Return shipments requested to be performed by Carrier will be under a new bill of lading and governed by the FXF 100 Series Rules Tariff in effect at time of tender, apart from the transportation of the original shipment.
c. Shipper should direct all Consignees to contact Shipper in the event of a return shipment request.
d. Once the Shipper and Carrier agree a shipment can be returned, a return shipment is created under a new tracking number, a pickup is scheduled, with the original Consignee as the Return Sender.
19. FedEx Freight Direct Returns Basic Pickup
FedEx Freight Direct Returns Basic Pickup will include a specified date for a pickup and return of item(s) located at (i) the front door or garage; or (ii) curbside, as specified in the instructions. FedEx Freight Direct Returns Basic Pickup will not include repackaging, inside pickup, any floor above or below ground level (beyond one outdoor flight of stairs), or un-installation. FedEx Freight Direct Returns Basic Pickup may be provided by third-party vendors selected by FedEx Freight. All return shipments must be repackaged, palletized, and prepared for pickup by the Return Sender prior to arrival of Carrier. Size and weight Limits applicable to the Basic delivery service apply to the Basic Pickup service. FedEx Freight reserves the right to refuse pickup of the shipment if packaging is deemed unsatisfactory or unsafe.
20. FedEx Freight Direct Returns Basic by Appointment Pickup
FedEx Freight Direct Returns Basic by Appointment Pickup will include a specified date and appointment time for pickup and return of item(s) located at (i) the front door or garage; or (ii) curbside, as specified in the instructions. FedEx Freight Direct Returns Basic by Appointment Pickup will not include repackaging, inside pickup, any floor above or below ground level (beyond one outdoor flight of stairs), or un-installation. FedEx Freight Direct Returns Basic by Appointment Pickup may be provided by third-party vendors selected by FedEx Freight. All return shipments must be repackaged, palletized, and prepared for pickup by the Return Sender prior to arrival of Carrier. Size and weight Limits applicable to the Basic by Appointment delivery service apply to the Basic by Appointment Return Pickup service. FedEx Freight reserves the right to refuse pickup of shipment if packaging or tender of shipment is deemed unsatisfactory or unsafe.
21. FedEx Freight Direct Returns Standard Pickup
FedEx Freight Direct Returns Standard Pickup will include a specified date and appointment time for pickup and return of item(s) located at (i) the first available living space of the building; or (ii) the backyard, garage, or patio; or (iii) curbside, as specified in the instructions. FedEx Freight Direct Returns Standard Pickup will not include repackaging, debris removal, any floor above or below ground level (beyond one flight of outdoor stairs), or un-installation. FedEx Freight Direct Returns Standard Pickup may be provided by third-party vendors selected by FedEx Freight. All return shipments must be repackaged and prepared, with a pallet preferred, by the Return Sender prior to arrival of Carrier. Size and weight Limits applicable to the Standard delivery service apply to the Standard Pickup service. FedEx Freight Direct Returns reserves the right to refuse pickup of shipment if packaging or tender of shipment is deemed unsatisfactory or unsafe.
22. Post Delivery/Pickup Survey
Carrier may request completion of an electronic survey after completion of services to improve Carrier’s delivery and pickup performance.
23. Pre-built furniture
Assembled or pre-built furniture requires prior written approval from FedEx Freight before tendering for FedEx Freight Direct services.
24. Tariff
Except as otherwise provided herein, the FXF 100 Series Rules Tariff in effect on the date of shipment will apply to all FedEx Freight Direct shipments. In the event of a conflict between the FXF 100 Series Rules Tariff and this Services Agreement, this Services Agreement shall control.
25. SMS Texting Terms and Conditions

These Terms and Conditions apply to the FedEx Freight Direct SMS Notifications program.

By opting in to FedEx Freight Direct SMS Notifications, you agree to receive text messages related to your shipment(s), which may include shipment status updates, delivery notifications, service updates, and other transactional communications related to FedEx Freight Direct services.

To opt in to SMS notifications relating to a specific shipment or other transactional communications related to FedEx Freight Direct services, provide your consent during the shipment transaction on the applicable shipper website. You will then receive a confirmation message on your mobile device and must reply YES to confirm your enrollment.

Message frequency varies based on shipment activity. Messages may be recurring or ongoing while you are enrolled in the applicable notification service.

Msg&Data Rates May Apply. Message and data rates charged by your wireless carrier may apply. If you have questions about your text or data plan, contact your wireless provider.

Text HELP for help. For additional customer service assistance, contact FedEx Freight at the applicable number below:

  • United States: 1.833.315.0877
  • Canada: 1.800.567.5567

Reply STOP to cancel or opt out of the relevant SMS notification service. After you send STOP, you may receive a confirmation message indicating that you have been unsubscribed. You will no longer receive messages from the relevant SMS program unless you opt in again.

If you receive a misdirected or erroneous message, you agree to reply STOP to stop the relevant message stream or otherwise notify FedEx Freight in writing. FedEx Freight is not responsible for damages resulting from SMS notifications sent or calls placed after a misdirected or erroneous message or call where you fail to reply STOP or otherwise notify us to cease communications.

Participation in the FedEx Freight Direct SMS Notifications program is voluntary. Consent to receive text messages is not required as a condition of purchasing any goods or services. Purchase is not required to participate in the SMS notification program, where applicable. Messages may be sent using an automatic telephone dialing system or other automated technology.

The service may not be compatible with all mobile devices or wireless carriers.

FedEx Freight is not liable for delayed or undelivered messages, messaging fees, data charges, or other charges imposed by your mobile carrier in connection with your use of the service.

The services are provided on an “as is” basis, without representations or warranties, express or implied, except as otherwise required by applicable law.

FedEx Freight respects the privacy of your information. Information collected or used in connection with the SMS program will be handled in accordance with the FedEx Freight Privacy Policy: https://www.fedexfreight.com/en-us/trust-center/privacy

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