FedEx Freight Global Privacy Notice

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Your trust matters to us. That is why we protect your information and use it responsibly, while continuing to deliver the excellent services you expect from FedEx Freight and its wholly owned affiliates and subsidiaries (hereafter “FedEx Freight”). At FedEx Freight, we are committed to protecting your privacy and the security of information that can directly or indirectly be used to identify a natural person (hereafter “Personal Information”). FedEx Freight has created this privacy notice (hereafter “Privacy Notice”) to explain how FedEx Freight collects and uses Personal Information.

This Privacy Notice is not a contract and does not create any legal rights or obligations.

Last update: May 2026

When this Privacy Notice mentions “FedEx Freight”, “FedEx Custom Critical”, “we”, “us”, or “our”, FedEx Freight is referring to the FedEx Freight entity that is deciding on the purposes and means of the processing of your Personal Information under this Privacy Notice.

When you are using our services, your Personal Information is controlled by FedEx Freight, Inc., having its headquarters in Memphis, Tennessee.

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1. Does this Privacy Notice apply to you?

This Privacy Notice applies to you if you are a customer of FedEx Freight, a recipient of a package delivered by FedEx Freight, a supplier of FedEx Freight, or if you contact FedEx Freight, for instance, by visiting www.fedexfreight.com including any (sub)pages and mobile apps (hereafter “Websites”), using social media or if you receive emails from FedEx Freight. Depending on your interaction with FedEx Freight and the services and/or products you use, you may be subject to other FedEx Freight privacy notices that govern the collection and use of your Personal Information. These notices can be found on the respective sites for FedEx Freight’s products and services.

Our Websites are for a general audience and not aimed at children. In principle, we do not knowingly collect Personal Information from children under the age of 16, If you are under the age of 16 and you want to use our services, please rely on a parent or guardian to assist you.

If a child under the age of 16 may have disclosed Personal Information to us, the parent or guardian can complete this formand we will remove Personal Information, if required.

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This may include online identifiers, internet/network activity, device and browser information, IP address, unique device or user ID, system and browser type, date and time stamps, referring website address, content and pages you accessed on our Websites or mobile apps, dates, times and locations actions take place, click-stream information, device location (if you enable this through a mobile device), approximate location (derived from IP address), and usage analytics.

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3. Why does FedEx Freight process Personal Information?

Personal Information shall be collected, used, stored or otherwise processed when necessary within the framework of responsible, efficient and effective business management of FedEx Freight. FedEx Freight processes Personal Information based on applicable legal ground(s). The legal ground is often intrinsically linked to the business purpose. This means, for example, that the performance of an agreement can be both a legal ground and a business purpose for FedEx Freight. Therefore, we will first clarify the legal ground(s) on which FedEx Freight processes your Personal Information and, subsequently, the business purpose(s) that we use your Personal Information for:

Legal Bases

In general, FedEx Freight processes your Personal Information based on one of the following legal bases:

• The processing is necessary to perform an agreement between you and FedEx Freight,
• The processing is necessary for us to comply with our legal obligations,
• The processing is necessary to protect your vital interests or those of other individuals,
• The processing is necessary for the legitimate interests of FedEx Freight, except where such interests are overridden by your interests or fundamental rights and freedoms, or
• Where appropriate and required, we will ask for your consent.

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4. How long will FedEx Freight retain your Personal Information?

We will retain your Personal Information no longer than necessary for the purpose(s) for which we process your Personal Information. After the retention period we will delete or anonymize your Personal Information, unless we need to retain certain of your Personal Information for another purpose. We will only do so if we have a legal basis to retain your Personal Information. We will also ensure that Personal Information are only accessible for that other purpose.

For example, we need your Personal Information to perform the customs clearance process. Customs laws dictate that we have to retain/store certain information for a specific period of time. Generally, this period varies from 3 to 7 years, depending on the applicable country and customs laws. In those cases, we will only store the Personal Information necessary to meet our legal obligations.

Please contact us using the contact details above if you have questions about specific retention periods.

To the extent we retain de-identified data, we will not attempt to re-identify that Personal Information.

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6. Who has access to your Personal Information?

FedEx Freight discloses your Personal Information identified in the “What Personal Information does FedEx Freight collect?” section above with third parties in the following circumstances:

• With its affiliates, operating groups, subsidiaries and divisions for the purposes as listed above.
• With third parties or business partners for the purposes as listed above and pursuant to a written contract. For example, some of our websites have features such as, plugins, widgets, and/or other tools made available by social media platforms and advertising networks that may result in information being collected or disclosed between us and such parties. Such parties’ use of your information is governed by their privacy notice. We also may disclose your data to payment processors to provide you with the requested services and consultants to help improve our services.
• With data processors, i.e., parties such as vendors or service providers processing Personal Information on our behalf. In such cases, these third parties only use your Personal Information for the purposes described above and only in accordance with our instructions. FedEx Freight will only use processors which provide sufficient guarantees to implement appropriate technical and organizational measures and ensure the protection of the rights of data subjects.
• With its employees if and to the extent necessary for the performance of their tasks. In such a case, access will be granted only if and to the extent necessary for the purposes described above. All employees are bound by confidentiality.
• If and when required to do so by law, court order, or other legal process, for example, with law enforcement agencies or other governmental agencies, to establish or exercise our legal rights (e.g. litigation) or in connection with a corporate transaction, such as a divesture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

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7. Does FedEx Freight use Cookies and Interest-Based Advertising?

Our website may use cookies and similar technologies (including pixels) to automatically obtain Personal Information as listed above when you visit our website. We may also employ other technologies such as web beacons, tags, unique identifiers, and similar technologies to help deliver cookies, track online activity, deliver relevant advertising, or capture analytical information such the effectiveness of a marketing or promotional campaign or other operations. You can opt-out of optional cookies at any time by clicking the “Cookie Consent” link in our Website footer, or you can generally review your Internet browser settings, typically under the sections "Help" or "Internet Options". If you opt-out of certain cookies, you may not be able to access or use certain functions or features of the Websites, and you may be required to re-enter your log-in details. To learn more about the cookies and similar technologies, please consult our Cookie Notice.

The Personal Information obtained, as well as information about your activities when you visit our website or in connection with our services may be used in providing you with advertising tailored to you based on your information, otherwise known as interest-based advertising. FedEx Freight may work with third party network advertisers, ad agencies, analytics service providers, and other vendors to serve advertisements on our websites and mobile app; to serve our advertisements elsewhere online; and over time and across different devices you use and across the various websites and platforms you visit. We also use tracking tools to recognize new or past customers, store your password if you are registered on our site, improve our website, and better understand the interests of our customers and our website visitors. The use of certain cookies, particularly for targeted advertising purposes, may be deemed a “sale” or a “share” of Personal Information under applicable law in certain jurisdictions.  If you live in one of those jurisdictions, please refer to the “What are my additional privacy rights if I am a resident of California or another U.S. state or jurisdiction with an applicable privacy law?” section.

To learn more about interest based advertising by third parties, including through cross-device tracking, and to exercise certain choices regarding cookies and similar technologies, including opting-out of interest-based advertising, please visit the Digital Advertising Alliance, Network Advertising Initiative, Digital Advertising Alliance-Canada. FedEx Freight adheres to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising.

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8. What measures does FedEx Freight take to protect your Personal Information?

FedEx Freight maintains appropriate technical and organizational measures to protect your Personal Information against accidental or unlawful processing, including protecting your Personal Information against unauthorized access, maintaining the confidentiality, integrity and availability of your Personal Information, and training personnel on information security requirements.

However, no security measure can guarantee against compromise. You also have an important role in protecting your Personal Information. You should not share your username and password with anyone, and you should not re-use passwords across more than one website. If you have a reason to believe that your Personal Information has been compromised, please contact us as detailed above.

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9. What will FedEx Freight do in the event of a breach involving your Personal Information?

FedEx Freight maintains incident response procedures to address any breach of security involving your Personal Information. In the event of a confirmed breach that triggers notification obligations under applicable law, FedEx Freight will notify affected individuals and relevant regulatory authorities as required by applicable federal, state, provincial, or national laws. Notification will be provided in the manner and within the timeframes required by applicable law.

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10. Where does FedEx Freight store or transfer your Personal Information?

Due to the nature of our business and the services we provide to our clients, FedEx Freight may need to transfer your Personal Information to locations outside the country where you reside. In any case where we transfer Personal Information, FedEx Freight shall ensure that such a transfer is subject to appropriate safeguards.

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11. What rights can you exercise in relation to your Personal Information?

Based on the law applicable to the use of your Personal Information, you may have rights that you can exercise in relation to your Personal Information. Note that in some cases we are not required to completely comply with your request, for example because such rights may be conditional or because we have to balance your rights against our rights and obligations to process your Personal Information and to protect the rights and freedoms of others. A number of the rights you may have in relation to your Personal Information, as applicable to the use of your Personal Information, are explained below:

Right of access

You may be entitled to a copy of the Personal Information we hold about you and to learn details about how we use it. Your Personal Information will usually be provided to you digitally. We may require you to prove your identity before providing the requested information.

Right to rectification

We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you believe this is not the case, you may have the right to request that any incomplete or inaccurate Personal Information that we process about you is amended.

Right to deletion

You may have the right to ask us to erase your Personal Information, for example where the Personal Information we collected is no longer necessary for the original purpose, where Personal Information has become obsolete or where you withdraw your consent (if we are processing your Personal Information based on consent). However, this will need to be balanced against other factors. For example, we may not be able comply with your request due to certain legal or regulatory obligations.

Right to restriction of processing

You may be entitled to ask us to (temporarily) stop using your Personal Information, for example where you think that the Personal Information we hold about you may be inaccurate or where you think that we no longer need to use your Personal Information.

Right to data portability

You may have the right to ask that we transfer Personal Information that you have provided to us to a third party of your choice. This right can only be exercised when you have provided the Personal Information to us, and when we are processing that data by automated means on the basis of your consent or in order to perform our obligations under a contract with you.

Right to limit the use or disclosure of Sensitive Personal Information (SPI)

You may have the right to limit the use and disclosure of your Sensitive Personal Information (SPI) to purposes necessary for providing the requested services or as otherwise permitted by law. FedEx Freight does not use or disclose SPI beyond these permitted purposes. However, if you believe your SPI is being used or disclosed beyond what is permitted, you may request that FedEx Freight limit such use or disclosure. Note that limiting the use of certain SPI may affect our ability to provide you with the requested services.

Right to object

You may have the right to object to processing which is based on our legitimate interests. In case of the processing of Personal Information for marketing purposes, you have the right to object at any time. When you ask us to stop using your Personal Information for marketing purposes, FedEx Freight will immediately cease to use your Personal Information. For other purposes based on our legitimate interests, we will no longer process the Personal Information on that basis when you file an objection based on your grounds relating to your particular situation, unless we have a compelling legitimate ground for the processing. Note, however, that we may not be able to provide certain services or benefits if we are unable to process the necessary Personal Information for that purpose.

Rights relating to automated decision-making

You may have the right not to be subjected to automated decision-making, including profiling, which produces legal effect for you or has a similar significant effect. If you believe you have been subject to an automated decision and do not agree with the outcome, you can contact us using the details below and ask us to review the decision.

Right to appeal

If we deny your request, you may be entitled to submit an appeal. If you are entitled to submit an appeal, instructions on how to submit an appeal will be included in our response to you explaining why we denied your request.

Right to withdraw consent

We may ask for your consent to process your Personal Information in specific cases. When we do this, you have the right to withdraw your consent at any time. FedEx Freight will stop the further processing as soon as possible after the withdrawal of your consent. However, this does not affect the lawfulness of the processing before consent was withdrawn.

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12. What are my additional privacy rights if I am a resident of California or another U.S. state or jurisdiction with an applicable privacy law?

Depending on your jurisdiction (including California), we are required to provide additional information to you about how we use and disclose your information, and you may have additional rights with regard to how we use your information. We have included this information below.

Transparency.  Consistent with the "What Personal Information does FedEx Freight collect?" section above, we collect certain categories of information about individuals that are considered "Personal Information" or “Personal Information” under applicable law. We do not collect, use, or disclose “Sensitive Personal Information” as defined under certain state or jurisdictional laws for purposes other than providing our services (e.g., we may review identification for purposes of delivering a package), and do not knowingly collect, use, or disclose the Personal Information of children under the age of 16. As detailed above in the “How does FedEx Freight collect Personal Information?” we may collect this information from you and other third parties. We collect, share and disclose this information for the business and commercial purposes described in the "Why does FedEx Freight process Personal Information?" and "Who has access to your Personal Information?" sections above. We retain this information as described in the “How long will FedEx Freight retain your Personal Information?” section above.

Opt-out of “sale” or “sharing” of personal information for targeted advertising.  We do not sell your Personal Information in the conventional sense.  However, consistent with the “Who has access to your Personal Information?” and “Does FedEx Freight use Cookies and Interest-Based Advertising?” sections, we may disclose and have disclosed automatically generated information obtained from cookies or similar technologies over the prior 12 months to third parties or business partners for advertising and analytics purposes that are intended to analyze your interactions with our website, including for targeted advertising.

Residents of some states and jurisdictions (including California) have the right to opt-out of optional cookies by updating your cookie preferences through the “Cookie Consent” link in the footer of our Website (ensure non-essential cookies are toggled off) or in the pop-up.

GPC.  Our website also recognizes and honors Global Privacy Control (GPC) signals to opt out of the selling and/or sharing described above relating to cookies. GPC is a browser-based setting that allows users to communicate their privacy preferences to opt-out of the sale or sharing of personal information. Because the GPC signal is a browser-based setting, your opt-out preference is linked to the specific browser and device you use. To ensure your choice is applied consistently, you’ll need to enable the GPC signal separately on each browser and device where you want to opt-out.

Other Rights.  Subject to certain exceptions and depending on your jurisdiction, you have the right to: (i) access your Personal Information, (ii) request deletion of your Personal Information, and (iii) correct your inaccurate Personal Information. To the extent permitted by applicable law, we may be required to retain some of your Personal Information, and certain Personal Information is strictly necessary in order for us to fulfill the purposes described in this Privacy Policy.

Should you wish to request the exercise of your other rights as detailed above with regard to your Personal Information, we will not discriminate against you by offering you different pricing, products or services, or by providing you with a different level or quality of products or services, based solely upon this request. Please contact us as described above to exercise such rights.

Please Click here for requests about your Personal Information, or you may call 1.800.463.3339.

If you wish to exercise your rights as outlined in this section, you may need to provide information such as name and e-mail so that we can verify your identity. We will use the information you provide when exercising your rights for no other purpose other than to verify your identity.

You also have the option of designating an authorized agent to exercise your rights on your behalf.  For authorized agents submitting requests on behalf of California residents, please contact us as described above, with any evidence you have that you have been authorized by a California consumer to submit a request on their behalf.

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13. What if you have other questions or concerns?

Questions or concerns regarding the processing of your Personal Information can be directed to FedEx Freight by using the contact information as provided at the top of this Privacy Notice.

You also have the right to lodge a complaint with the competent (local) data protection or government authority in the jurisdiction where you work, where you live or where an alleged infringement takes place.

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14. Will there be updates to this Privacy Notice?

FedEx Freight may update this Privacy Notice from time-to-time. If an amendment has a serious impact, FedEx Freight will endeavor to actively inform you about such amendments. FedEx Freight will publish an up-to-date Privacy Notice on its Websites indicating the latest amendments.

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Region-Specific Disclosures and Privacy Rights

15. Canada Addendum

If you have any questions or concerns regarding our policies and practices related to your personal information, please contact our Privacy Office at privacy@fedexfreight.com.

FedEx Freight's Privacy Officer can be contacted at:

FedEx Freight, Inc.

Attn: Privacy Officer

8285 Tournament Drive,

Memphis, TN 38125, United States of America

Consent

We collect, use, and disclose your Personal Information with your knowledge and consent, except where permitted or required by law. Consent may be express or implied depending on the sensitivity of the information and the circumstances. You may withdraw your consent at any time, subject to legal or contractual restrictions. If you withdraw consent, we will inform you of the likely consequences (for example, we may be unable to provide certain services).

Cross-Border Transfers

As described in the "Where does FedEx Freight store or transfer your Personal Information?" section, your Personal Information may be transferred to and processed in the United States or other countries. When transferred outside Canada, it may be subject to the laws of those jurisdictions, including lawful access by courts, law enforcement, and governmental authorities. FedEx Freight takes reasonable steps to ensure your Personal Information is protected regardless of where it is processed.

Complaints

If you are not satisfied with how we handle your Personal Information, you may contact our Privacy Officer above. If you remain unsatisfied, you may file a complaint with the Office of the Privacy Commissioner of Canada (OPC).

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16. Mexico Addendum

Data Controller

FedEx Freight, Inc.

Attn: InfoSec - Privacy

8285 Tournament Drive,

Memphis, TN 38125, United States of America

Email: privacy@fedexfreight.com

Purposes of Processing

The purposes described in the "Why does FedEx Freight process Personal Information?" section above are categorized as follows:

Primary purposes: Fulfillment and management of shipping/freight services, processing payments and invoicing, customer service and communications, and compliance with legal and regulatory obligations.

Secondary purposes: Marketing communications, surveys and customer satisfaction research, and analytics and service improvement.

To opt out of secondary purposes, email privacy@fedex.com with the subject line "Secondary Purposes Opt-Out." Your refusal will not affect our ability to provide primary services.

ARCO Rights

You may exercise your rights of Access, Rectification, Cancellation, and Opposition ("ARCO Rights") by submitting a request online.

Your request must include: (i) your full name and contact information; (ii) a clear description of the Personal Information concerned; (iii) any supporting documentation. We will respond within 20 business days, and if granted, implement within 15 business days.

International Transfers and Consent

As described in the "Where does FedEx Freight store or transfer your Personal Information?" section, your Personal Information may be transferred to the United States, Canada, and other countries. These transfers are made pursuant to written agreements requiring recipients to observe equivalent data protection obligations.

By providing your Personal Information to FedEx Freight, you consent to these international transfers unless you expressly indicate otherwise by contacting us above. If you do not manifest your opposition, your consent is understood as granted. For sensitive Personal Information (if applicable), express written consent will be obtained at the point of collection.