FedEx Freight: Built to lead your LTL
Welcome to the new FedEx Freight
- If you are an existing customer, login here using the email associated with your FedEx account
- If you are a new customer, create an account by following this path. Once you have established a login/profile, you will be asked to set up your account.
- Having trouble signing in? Visit our self-help resources for login assistance and troubleshooting support.
- We're here to help. If you need assistance, contact your current account rep or call FedEx Freight customer service at 1.866.FXF.4LTL.
- Verify your FedEx Freight® Billing Online access and automation settings.
- If you have bookmarked pages, be sure to update those links to the new fedexfreight.com website.
The road ahead is smoother and smarter
We've invested heavily in your LTL freight shipping experience. That means improved automation, faster billing, and top-notch customer support.
- You can create and manage shipments with fully integrated booking, billing, and tracking.
- You're backed by a newly expanded sales team of knowledgeable and dedicated industry experts.
- You benefit from a LTL dedicated pricing system.
- With dedicated capabilities, FedEx Freight moves more shipments, faster.
General FAQs
In November 2025, FedEx Freight customers received an email indicating that their agreement(s) was partially assigned to FedEx Freight, Inc. as a stand-alone company. For details about your existing customer transportation agreement(s) please click here.
In the event you had an active agreement with combined earned discount tiers with FedEx and/or FedEx Freight, notifications were sent that your tiers would be separated before June 1, 2026. The FedEx Discount Detail Tool (FDDT) has now been updated to reflect your separated tiers.
No action is needed on your part. Your day-to-day account management and service levels will remain unchanged, and you will continue to work with your existing representatives, systems, and support teams.
If you have any questions or would like to discuss the changes further, please don't hesitate to contact your FedEx Freight sales representative.
We separated parcel and LTL agreements in early spring 2026. If your agreement renewed before that, we separated it then. FedEx and FedEx Freight used your historical shipping data to create comparable discounts for each new agreement.
Your Earned Discounts will now continue separately for LTL shipments.
As two independent businesses, FedEx and FedEx Freight can now drive innovation and investment distinctive to each business and attract investors who are the best fit for its specific financial situation and goals. This ensures both have the right support to grow and thrive. This change makes it easier for people who invest in our business to see the individual performance and future plans of each company. They can then choose to invest in one or both companies based on their unique strengths.
What's most important for you to know is that the reliable service and excellent support you've come to expect from us has not changed. FedEx Freight continues to provide the same service, speed, and coverage you rely on.
As an independent company, FedEx Freight is investing in our LTL sales organization and technology solutions-and scaling fast. The result? An outstanding delivery experience with data-driven, personalized service.
Automation FAQs
Yes. While FedEx Freight is working to implement its own shipping software in the near future, customers can still use FedEx Ship Manager in the meantime. However, your FedEx Ship Manager software needs to be updated to version 400x, to process FedEx Freight shipments. This version provides comprehensive LTL functionality as well as other beneficial features.
Version 400xis currently available to download here. If you already have an older version of the software, you should have previously received a notification when this latest version was available. Simply click "Install now" when prompted.
Open files, active programs, virus protection, and firewalls can interfere with the FedEx Ship Manager software installation. Please close all of these before installing.
If you have issues or do not receive a prompt, contact Technical Support at 1.877.339.2TT4 and say "FedEx Ship Manager Software" when prompted.
FedEx Web Services was retired on June 1, 2026. FedEx Freight is currently migrating customers to RESTful FedEx APls. For comprehensive LTL capabilities, you must upgrade to the RESTful FedEx API or another LTL-Supported solution If you're already using the RESTful FedEx API, no additional action is needed.
To maintain service, all current SOAP based Web Services customers must:
1. Register for the new RESTful APls at the FedEx Developer Portal.
2. Migrate all existing Web Services processes to the new FedEx APls.
3. Disable or remove existing Web Services code.
To learn more, visit the FedEx Developer Portal. If you have any questions about the upgrade, please contact Technical Support at 1.877.339.2774.
No. As of May 2, 2025, FedEx Ship Manager at fedex.com no longer supports LTL capabilities. Instead, you can ship freight directly on fedexfreight.com.
To get started, you’ll first need to create a fedexfreight.com login. If you haven’t created a login yet, you can create one here. Every user must have a unique email address. This email address will become the user's login ID. You’ll need setup your fedexfreight.com profiles with unique email addresses. Click here for step-by-step instructions on how to create a new online profile.