FedEx Custom Critical® Solutions Library

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Documents and resources

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Shipping Documents

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Fuel surcharge information

U.S. Department of Energy weekly fuel price schedule

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Surface expedite, White glove services, and Temperature Control Network tariff

Rules & Accessorial Rates—Tariff FDCC 101-26 (PDF)

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Service guide tariffs

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Find full FedEx Custom Critical® tariff rates in the following service guides.
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Surface Expedite Exclusive Use

Service guide tariff 402 (PDF)

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Exclusive Use White Glove Services - Dry

Service guide tariff 414 (PDF)

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Exclusive Use White Glove Services - Temp Assure

Service guide tariff 424 (PDF)

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Exclusive Use White Glove Services - Temp Validated

Service guide tariff 425 (PDF)

Terms and conditions

Except to the extent agreed upon between the parties by contract or special published tariff, all terms and conditions of transport are in accordance with the FedEx Custom Critical, Inc. tariff(s) in effect when the transportation service is provided, including the current Tariff/Service Guide FDCC 101, which can be accessed at Rules & Accessorials Service Guide Tariffs.

The individual entering the shipment information affirms that the information is true and correct, and will indemnify and protect FedEx Custom Critical, its employees, agents, and utilized service providers from and against any and all fines, penalties, claims and liability resulting from the provision of incorrect, invalid, incomplete, or fraudulent information.  FedEx Custom Critical assumes no liability whatsoever for failure to provide or complete services as a result of the provision of incorrect, invalid, incomplete or fraudulent information.

FedEx Custom Critical reserves the right to modify pricing and/or to refuse to commence or complete a request for service if the shipment specifications provided are inconsistent with those found to be actual shipment specifications.

Price, mileage, transit times and service options may vary based on factors such as (but not limited to) equipment availability, freight availability, the time you commit and place the order with us, weather and other unavoidable or unforeseen delays, or broker and/or customs delays.

Rates are stated in U.S. currency, are calculated based on the information you provide, and subject to change if shipment criteria are subsequently found to be inconsistent.


For residents of Québec:

The parties declare that they have required that these Terms of Use and all documents related hereto, either present or future, be drawn up in the English language only.

Les parties dé par les présentes qu'ils exigent que cette entente et tous les documents y afférents, soit pour le présent ou l'avenir, soient rédigés en langue anglaise seulement.


FedEx Custom Critical

1.800.762.3787

Helpful resources

Take action in the Customer Experience Center

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Contact the FedEx Custom Critical team

If you have questions or need to talk with an expert, send us a message.

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Learn more about sending specialty shipments

Find out about shipping sensitive, hazardous, or high-value shipments.

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