Multiple usernames per email log in guide

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To locate your username(s)

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Go to fedex.com: Select Sign Up/Log In → Forgot User ID or Password → Retrieve User ID. Enter your email address to receive an email listing all user IDs associated with that email.
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Step 1 of 5 - Enter the shared email address

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Step 2 of 5 - Verify your identity by following the instructions on the screen

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Claim a shared email address

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If someone has already claimed this email address, proceed to Shared email already claimed by another user
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Step 3 of 5 - Select "Keep my existing email address"

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Step 4 of 5 - Enter the one-time verification code we sent you

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The 6-digit code is valid for a limited time. If it expires, request a new one by selecting RESEND from the Select options drop down.
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Step 5 of 5 - Create and re-enter a new password and click 'Log In'

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Choose a strong password and confirm it by typing it a second time.
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You will be logged out automatically.
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Back to Self-Help Resources

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Shared email already claimed by another user

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Step 3 of 5 - Select "Provide a new email address"

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Step 3 of 5 - Enter a new unique email address

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Step 4 of 5 - Enter the one-time verification code we sent you

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The 6-digit code is valid for a limited time. If it expires, request a new one by selecting RESEND from the Select options drop down.
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Step 5 of 5 - Create and re-enter a new password and click 'Log In'

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Choose a strong password and confirm it by typing it a second time.
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You will be logged out automatically.
false

Back to Self-Help Resources

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Need more help? Contact Customer Support at 1.800.435.7949, Monday-Friday, 7am-8pm CT.
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