Report fraud
On this page
How to recognize and help prevent fraud
Protecting your FedEx Freight account from scammers
Account management dos and don'ts
How we help protect you from fraud
Common types of fraud
How to recognize and help prevent fraud
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Cyber security awareness
Protecting your personal information is essential. FedEx Freight requires multi-factor authentication (MFA) to add an extra layer of security and create a safer sign-in experience for your account.
Stay alert with our online security and safety guidance
Your privacy and security matter to us. And while we work hard to protect them, today's cybercriminals can be very convincing. Keep these two key points in mind:
- FedEx Freight will never ask for personal details related to your account credentials or identity through unsolicited mail, email, or text messages.
- If you receive a questionable email, don't respond or engage with the sender.
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Know these common scam warning signs to help prevent fraud
- A high-pressure demand for payment to release or deliver your shipment.
- Messages asking for sensitive personal or financial details.
- Suspicious web or email addresses with slight misspellings, like fxf.com or fedex-freight.com.
- Poor spelling or grammar, or messages filled with random capitalization and multiple exclamation marks.
- Notifications claiming you've won a significant amount of money.
- A browser alert after clicking a link that says the connection isn't secure, signaling a potential security threat.
Stay vigilant against fraud every day
- Be wary of text messages or emails claiming there's an issue with your FedEx Freight shipment.
- Pay for shipments using secure payment methods, which makes it easier to dispute fraudulent charges. Avoid wiring money or sending money orders or cash.
- Protect your FedEx Freight account number and credit card numbers, and don't share them.
- Don't send sensitive information or log in to your accounts on public computers.
- Keep your computer, browser, and software updated.
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If you have already interacted with a scammer's message and lost money, contact your bank immediately.*
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*FedEx Freight is not responsible for damages, charges, or costs incurred as a result of fraudulent activity under the pretext of the FedEx Freight name, service marks, or logos.
Protecting your FedEx Freight account from scammers
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Treat your FedEx Freight account as you would an online bank account. Be careful about sharing access with coworkers or friends.
Use strong passwords
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Manage account privileges
Specify who has access to your company’s FedEx Freight account and control the shipping activities of users. Contact your FedEx Freight account rep or call 1.866.393.4685 to learn more.
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Allow access or report fraud
Closely monitor access to your FedEx Freight account number. If you believe someone is fraudulently using your account, contact us at 1.800.584.2681.
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Update your contact information
Make sure your email and phone number on file are accurate. This helps ensure you receive important notifications.
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Let us know if accounts switch hands
Did a FedEx Freight account administrator leave your company? To update your company’s login credentials, contact us at 1.866.393.4685.
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Account management dos and don'ts
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With the growing presence and sophistication of online threats like viruses, ransomware, and phishing scams, it’s important to take proactive steps to stay protected.
Do:
Regularly update your personal information, including your name, address, phone number, and email address.
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Enable two-factor authentication (2FA) to enhance security. 2FA adds an extra layer of protection by requiring a second form of verification in addition to your password.
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Choose a strong, unique password that’s hard to guess, and change it often.
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Use a password that’s at least 12 characters long and includes letters (both uppercase and lowercase), numbers, and symbols.
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Consider using a password phrase.
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Assign multiple company administrators as backups in case of personnel changes.
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Regularly review and update user permissions and access levels.
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Don't:
Share your fedexfreight.com login credentials with anyone.
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Forget to update your profile when personnel changes occur.
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Reuse passwords across multiple websites.
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Make your password obvious, like “password1234.”
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Use personal information like birthdates in your password.
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Use dictionary words as your password.
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How we help protect you from fraud
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Here are some of the ways our team works to shield your personal information.
A secure online experience
To log in to fedexfreight.com, your browser must support 128-bit encryption. Any sensitive data transferred between you and FedEx Freight is then encrypted. Look for the closed padlock symbol in your browser and the “https” in the URL.
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Automatic timeouts
You’re automatically logged out after 60 minutes of inactivity on fedexfreight.com. After that, you’ll need to log in to your account again. This helps keep your account safe, especially on shared computers.
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Verisign validation
We use VeriSign Extended Validation (EV) certificates. Browsers that support EV certificates display a lock icon in the URL field to indicate that the site has undergone additional validation. Browsers without EV support will continue to function on fedexfreight.com, but will not display the lock icon.
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High security standards
We adhere to industry-wide information security standards from leading bodies like Open Worldwide Application Security Project (OWASP). Our development teams regularly take code training to stay on top of the cutting-edge security principles.
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Integrated futures
We’re proactive about our DevSecOps, which stands for development, security, and operations. We incorporate security features into development platforms and pipelines. This helps prevent bugs and vulnerabilities from making their way to you.
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Common types of fraud
Email scams
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Scammers might try to trick you by sending email that appears to come from a reputable source. Then they try to get you to share sensitive personal account information or send payment.
Some fraudulent emails are disguised as FedEx Freight delivery notices. They contain hyperlinks that connect you to websites that host malware. FedEx Freight email scams often include an attachment. If you open the email, malware can infect your computer or mobile device.
Credit card fraud
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This form of identity theft is committed when someone uses your card without your permission. Keep an eye out for:
- Incorrect charges on your bank statements.
- Mistakes on your credit report.
- A temporary hold placed by your bank on your card or account.
Instant messaging (IM) attack
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Similar to email attacks, malware is launched when you click a hyperlink in an instant message that then links through to a malicious website. The malware can be spread through your IM chat sessions to others.
Malware
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Malware is software that can infect your computer or phone to steal information or cause damage. It can be spread through hyperlinks and attachments.
Phishing
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A perpetrator sends you an email that looks legitimate, but they’re trying to steal your personal and financial information. The messages usually appear to come from well-known and trustworthy web sites.
Ransomware
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Scammers use ransomware, a type of malware, to hijack your computer. They then demand a ransom to give you back control of your tech. Ransomware can be spread through hyperlinks and attachments.
Search engine phishing
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These scams involve directing you to malicious sites through a search engine. The site may offer low-cost products or services like credit cards or loans. If you enter your credit card information, it’s collected by the phishing site.
Smishing
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Similar to email and IM attacks, links are delivered to your mobile device via text messaging. Malware is launched when you click a hyperlink that takes you to a malicious website.
Social engineering
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This is a non-technical kind of scam. It often relies on criminals tricking you into breaking normal security procedures or divulging confidential information. The perpetrator may try to appeal to you on an emotional level.
Spearphishing
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Your company or organization may be targeted in a spearfishing email attack. The scammer may request unauthorized access to confidential data or money. For example, a cybercriminal poses as your CEO to try and trick you into sending cash.
Vishing
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The telephone version of phishing is vishing. You receive a message asking you to call a number to settle an account or fix an error. The perpetrator wants to get your personal information. If they get it, they could use it to access your account or open credit cards in your name.