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Key details for scheduling LTL pickups
How to schedule your LTL pickup online
Schedule recurring pickups
More resources for moving LTL freight
FAQs
Key details for scheduling LTL pickups
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Schedule an online pickup for your LTL (less-than-truckload) shipment as soon as the same business day, or up to 10 business days in advance. A FedEx Freight account is not required to schedule your pickup, but it is recommended. If you don’t have a FedEx Freight account, request one today.
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You can ship within Canada and the U.S. and to Mexico.
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General cutoff time for automation-generated pickup requests is 3 p.m. Need a later pickup time? Call FedEx Freight Customer Support at 1.866.393.4685 or your local service center.
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We can pick up your freight at a local dock if you prefer.
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You can sign up to receive notifications. You’ll know when:
- Pickup is scheduled
- Driver is assigned
- Driver is en route
- Driver has arrived
- Driver has departed
Creating a shipment online (online Bill of Lading)
Once you create your shipment, you have the option to schedule a pickup.
- If you want to schedule a pickup later, follow either the "pickup online" or "by phone" process below when you're ready.
- If you choose to act now, you’ll be routed to the schedule-a-pickup process below. Note that creating an online Bill of Lading doesn’t automatically schedule a pickup.
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Creating a shipment offline (manual/handwritten Bill of Lading)
A FedEx Freight account is not required to schedule your pickup, but it is recommended.
- If you have a FedEx Freight account, include your account number on the handwritten Bill of Lading.
- When you’re ready, follow either the "pickup online" or "by phone" process below.
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Schedule your LTL freight pickup by phone
You can call FedEx Freight Customer Support at 1.866.393.4685. You can also contact your local service center to schedule a pickup. If you have a FedEx Freight account, please have your account number handy to share with customer support.
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How to schedule your LTL freight pickup online
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You can request a pickup when you create your online Bill of Lading, or when creating an offline shipment with a handwritten Bill of Lading. You may request pickup as soon as the same business day, or up to 10 business days in advance. A FedEx Freight account is not required to schedule your pickup, but it is recommended.
Under the Rate & Ship menu, click Schedule Pickup.
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You'll be redirected to LTL Select tool where you will enter your contact information and pickup address details.
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Enter the pickup information.
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Pickup Date
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Ready Time/Close Time: Provide the earliest/latest time the driver can pick up your shipment.
- Your Ready Time can’t be later than 3 p.m. local time when you’re booking online. If you’re requesting a same-day pickup, you may be able to get service after 3 p.m. Call FedEx Freight Customer Support at 1.866.393.4685 or your local service center to confirm whether a freight driver is in your area.
- We require a 90-minute window between Ready Time and Close Time.
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Special Services: Specify any requirements such as liftgate pickup.
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Special Instructions: Add any pickup remarks for the driver. For example, “Use loading dock B.”
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Add an email address to receive confirmation notifications.
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Enter the necessary details for your shipment.
- Country and Destination ZIP Code
- Service Type
- Total Weight
- Number of Handling Units
- Package Type
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Click Submit Pickup Request. You’ll see a confirmation message.
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Schedule recurring pickups
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Are you a frequent shipper? With one call, you can get pickups every business day. Contact FedEx Freight Customer Support at 1.866.393.4685.
More resources for moving LTL freight with ease
Make sure your freight is packed correctly
How you prep your shipment makes all the difference. Proper packing helps support safe handling.
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Check out the FedEx Freight holiday schedule
See service hours for holidays like Labour Day and Christmas so you can plan your shipments.
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Map out your freight
deliveries
Use color-coded maps to quickly see typical freight transit times based on ZIP codes.
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If you have special freight needs, such as pickup from an area with limited access, we can help. Call FedEx Freight Customer Support at 1.866.393.4685.
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FAQs
How much do freight pickups cost?
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They are free Monday to Friday. There may be additional surcharges for services such as limited access or inside pickup.
If you’ve scheduled a pickup but don’t have a shipment when the FedEx Freight driver arrives, you’ll be charged a fee. To avoid this fee, you need to cancel the pickup before it’s assigned to a driver. You can cancel a freight pickup online, unless it’s too close to the cutoff time. If so, you’ll see a message to call the service center. You can also cancel by calling FedEx Freight Customer Support at 1.866.393.4685 or your local service center.
If you’ve scheduled a pickup but don’t have a shipment when the FedEx Freight driver arrives, you’ll be charged a fee. To avoid this fee, you need to cancel the pickup before it’s assigned to a driver. You can cancel a freight pickup online, unless it’s too close to the cutoff time. If so, you’ll see a message to call the service center. You can also cancel by calling FedEx Freight Customer Support at 1.866.393.4685 or your local service center.
Can I request a pickup online for Saturday or Sunday?
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No, but you can contact your local service center to arrange one.
Do I need to be present for a freight pickup?
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You or someone you authorize needs to be present to sign the Bill of Lading.
How late can I schedule an LTL pickup?
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It depends on factors such as where you’re shipping. Contact your local service center for details.
How do I cancel a pickup?
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You can cancel a freight pickup online, unless it’s too close to the cutoff time. If so, you’ll see a message to call the service center. You can also cancel by calling FedEx Freight Customer Support at 1.866.393.4685 or your local service center.
What is a liftgate, and why do I need it?
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A liftgate is device on a truck that can raise and lower items from ground level to the level of a trailer. To ship freight, you'll need to know if the pickup and drop off locations have shipping docks. No dock means you'll need to request a liftgate. Not having a liftgate when you need one delays pickups and deliveries and can cause extra fees.