File a FedEx Freight cargo claim

Our dedicated cargo claims team will support you throughout the process. You can also check out our FAQs
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The easiest way: Submit your cargo claim online

Login to your account and fill out the online form. This ensures we have the details we need to start your cargo claim.
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Do you have supporting documents? Email them to us at file.freightclaim@fedexfreight.com after you submit the form. Please include your cargo claim submission number. Examples of relevant documents include:

  • Original manufacturer or purchase invoices
  • Repair estimates or statement of non-repair
  • Photographs of the damaged freight
  • Packing slips
  • Purchase orders
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Option two: Email us your cargo claim

If you prefer, fill out our blank cargo claim form. Send it along with any supporting documentation to file.freightclaim@fedexfreight.com.
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You have up to nine months from the shipment date to submit your cargo claim.
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Need to dispute a FedEx Freight invoice or shipment?

It’s simple to submit your dispute through FedEx Freight Billing Online.

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FAQs

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What information do I need to file a cargo claim?
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You’ll need to provide your contact info and shipment details. The easiest way is to log in to your account and fill out the online form. This ensures we have what we need to get started. If you have supporting documents, email them to us at file.freightclaim@fedexfreight.com after you submit the form. Please include your cargo claim submission number. Examples of relevant documents include:

  • Original manufacturer or purchase invoices
  • Repair estimates or statement of non-repair
  • Photographs of the damaged freight
  • Packing slips
  • Purchase orders

Another option is to fill out our blank cargo claim form and email it (along with any supporting documents) to file.freightclaim@fedexfreight.com.

Who can file a loss or damage cargo claim?
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Any party with a financial interest in the shipment can file a loss or damage cargo claim. This typically includes the shipper, consignee, billed party, or an authorized representative acting on their behalf.
Can someone file a claim on my behalf?
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Any party with a financial interest in the shipment can file a loss or damage cargo claim. This typically includes the shipper, consignee, billed party, or an authorized representative acting on their behalf.
How long does it take FedEx Freight to process my cargo claim?
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The average review period is approximately six business days. The duration may vary depending on your documentation and the complexity of your cargo claim.
Can I submit my own inspection report for a FedEx Freight Cargo claim?
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In some cases, yes. We’ll notify you if your cargo claim requires an inspection. If so, we'll ask you to provide images of your shipment's packaging and damaged contents (if applicable). Please hang on to your original packaging until your cargo claim is resolved.
How will I know my claim status?
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We typically send updates directly to the claimant, using the contact information they provided. You can also request a status

update by emailing us at file.freightclaim@fedexfreight.com.

How will I receive payment for my cargo claim?
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If your cargo claim is approved, FedEx Freight will mail you a check. Please double-check your physical address in the contact information section.
Is there a time limit for filing a cargo claim?
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Yes. You can file your cargo claim for damaged or missing contents up to nine months from the shipment date.
Can I cancel a FedEx Freight cargo claim?
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Yes. You can email our dedicated cargo claims team at file.freightclaim@fedexfreight.com for support. Please include your reason for cancelling the cargo claim.
Can I disupute a cargo claim decision?
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Yes. You can email our dedicated cargo claims team at file.freightclaim@fedexfreight.com for support. Please include any additional documents or new information that supports your dispute.
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