FedEx Freight Billing Online

What do I need to use FFBO?

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You need an active fedexfreight.com account to log in to FFBO. If you haven't used FFBO before, you can register by entering your fedexfreight.com user ID and password. If you're new to fedexfreight.com and don't yet have a login, create a user ID.

Please link any FedEx Freight bill-to account numbers when you log in for the first time. To do that, select Account Management from the Settings tab. To link a bill-to account, you'll need an invoice number billed to the account within the last 6 months.

If I have multiple accounts, how will my invoice information be presented?

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You can see information for the accounts you have linked within FFBO. Go to Account Management on the Settings tab. You can return to add or delete accounts. To manage invoices within multiple accounts you need to:

• Add each individual account manually.
• Provide an invoice tied to each account for authentication purposes (within the last six months).

How do I view all of my outstanding invoices?

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When you log in to FFBO, you’ll see the Open tab, which includes a list of your open invoices with corresponding invoice balances, your total amount due and total dispute amount, if applicable.

How do I sort my invoices on the Account Summary screen?

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Invoices can be sorted via all column headings under both the Open and Closed tabs by clicking the column header you are desiring to sort by (e.g., Account Number, Invoice Date, Freight Bill #). All columns can be sorted in ascending or descending order, as well as in customizable form. For simplicity, click the column header of the information you wish to sort. The first click will sort the list by the values in the column you selected, in ascending order. Click the same column header again to sort the list in descending order.

How do I access invoice and supporting document detail?

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To view invoice-level detail, click the PDF icon on the Open screen next to the specific invoice for which you need detail. A separate browser window will then open with the PDF of the invoice and all supporting details for detail review.

Is information regarding closed invoices always available?

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Invoices and supporting document information are available for one year after the invoice date on the Closed screen.

How can I print a copy of the original invoice?

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You can print a copy of the original invoice by clicking the PDF icon on the Open screen next to the invoice. A new browser window will open a copy of your original invoice as a PDF, as well as any corrected invoices and supporting documents. You can then print it by selecting Print from the File menu.

In what form do I make payments through FFBO?

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There are two methods of payment currently available with FFBO: electronic funds transfer or credit card. You can schedule payments of FedEx Freight invoices from your bank account only in USD via electronic funds transfer (EFT) or from your credit card. Banking information needed to perform an EFT payment or credit card information can be added by accessing the Settings screen, Payment Settings subtab within FFBO.

Can FedEx Freight make an electronic funds transfer at any time?

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Even though you’ve provided FedEx Freight your banking information, we will request a transfer of funds only when you tell us to do so by scheduling and/or submitting payment for specific invoices through FFBO or by enrolling in automatic payments.

How do I pay my invoices through FFBO?

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You must pay invoices/shipments that appear within FFBO by electronic funds transfer (EFT) or credit card. Invoices that are open for payment are available from the Open screen. The invoices are displayed in a list; you can choose all invoices to pay by clicking the checkbox at the top of the table or selecting individual invoices. Choose as many invoices as you like and click Pay Invoices. You’ll see a summary of all the items selected for payment. You must pay invoices in USD. Click Next to continue to Authorization. On the Authorization screen, review the total and invoices you have selected to pay and click Authorize to complete. After you have submitted authorization of the payment, you will receive immediate confirmation on the screen and will receive an email with the details as well.

What does it mean to schedule a payment?

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When you click Pay Invoices, you’ll reach the Payment Details screen, where you can review the selected items before submitting payment. You may schedule a payment for a future date by changing the Payment Date field to the desired scheduled pay date. Click Next to continue to authorization of the scheduled payment.

Do I get a receipt number for my payment?

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Yes. Each time you schedule a payment, you’ll receive a confirmation number for your records via the screen in FFBO, as well as via email.

How do I know that a payment has been submitted?

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When a payment request is submitted, you’ll receive a confirmation number that identifies a specific payment. The status of your payment will be updated immediately by showing the amount paid in the Paid Online field next to the invoice(s) paid. Invoices will have the Amount Due field changed to $0.00 and moved over to the Closed tab once the payment has been applied to the invoice(s).

How do I dispute an invoice or surcharge?

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After you log in, identify the invoice you'd like to dispute in the Open or Closed tab. Click the Details icon to get to the Invoice Detail page.

If no line items are available, you can choose to dispute the entire invoice. Note that if you disputed the entire invoice, your Disputes option will be Payments Previously Sent.

After selecting Dispute Entire Invoice, you'll arrive at a dispute form. Complete the form. Then click Save.

Whether an invoice is open or closed, you have 180 days to dispute it. FedEx Freight will get in touch with any questions. If the dispute is approved, the invoice amount due will reflect the credited amount.

How do I inform FedEx Freight that I disagree with the billing information on an invoice?

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If you'd like to dispute it prior to payment, click the notepad and magnifying glass icon (in the Detail column) next to the invoice. You'll arrive at a dispute page, where you can select a reason for the dispute. Enter other required information. In the Comment section, add details for the FedEx Freight team to review.

How do I know which open invoices or shipments are in dispute?

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If you've initiated a dispute on an invoice, the Dispute Total column will appear in the Open screen. You'll see the amount of the dispute next to the disputed invoice.

How do I export invoice details (and payment) for my internal billing purposes?

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Select the invoices (or payments) you’d like to download, then click Download. You will then be asked to select the file format. Enter any needed information (where applicable). Click Download. For invoices, you will immediately receive the download within your browser to save. For payments, you will receive an email with the file to the email assigned to the user id/credentials.

How do I tie my FedEx Freight accounts to my user ID?

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To link accounts to your user ID for FFBO, you’ll need the account number and an invoice (open or closed) billed to that specific account number within the last 60 days.

Once logged in to FFBO:

1. Select the Settings screen and the Account Management subtab.
2. Click Add New Account at the bottom left of the table.
3. Enter the account number and invoice billed to that account for verification.
4. Click Save.

If successful, you’ll return to the Account Management screen, where you can see the account in the list of linked accounts. If unsuccessful, you’ll receive an error on the page and a message asking you to retry.

How do I change my banking information and enroll in automatic payments?

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Go to the Settings screen and select the Payment Settings subtab. This screen will show all current payment profiles. Here you will be able to add a new bank account or credit card by selecting the button next to the desired type at the bottom of the Payment Accounts table. You can edit or delete any existing payment accounts by clicking Edit or Delete next to the account type.

You can also enroll in automatic payments on this page by selecting the Auto-Pay Settings tab. The system allows you to select the maximum invoice amount to be automatically paid, and which account(s) to allow the automatic payment on. The payments will be automatically made on the invoice due date.

Does FedEx Freight have access to all of my FFBO service information?

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The FFBO Support Group has access to all of your account information, except your password.